Kevin C.

IT Service Desk / System Administrator

Career Profile: A highly accomplished and skilled IT professional with extensive experience in Office 365 suite administration, Windows Servers, backup solutions, and Datto RMM Autotask. Adept at leading IT teams, providing technical support, and maintaining system efficiency. Seeking opportunities as a System Administrator or IT Specialist within a renowned organization. Technical Proficiency: Office 365 Suite Administration: Proficient in managing, configuring, and optimizing Office 365 environments for enterprise solutions. Windows Server Management: Expertise in deploying, maintaining, and troubleshooting Windows Server environments, including Active Directory, Group Policy, and server backup solutions. Backup and Disaster Recovery: Skilled in managing data backup, restoration protocols, and implementing business continuity strategies. RMM Tools: Experienced with Datto RMM and Autotask for remote monitoring, management, and automation of IT assets. Leadership and Team Management: Strong leadership abilities in guiding IT teams, implementing system improvements, and ensuring security across IT infrastructure. Work Experience: Service Desk Team Captain Cloudstaff Philippines Inc. (CLIENT BASED) | International Cruise & Excursions, Inc. (ICE) - Asia Pacific, Australia October 21, 2019 – Present (On Call-Remote) -Manage and support Office 365, LANs, WANs, and network segments across multiple regions. -Ensure system efficiency and security while recommending future upgrades. -Lead system deployment and maintain Windows Servers for a robust IT infrastructure. Technical Support – Endpoint (Building 7 IT OIC) Cloudstaff Philippines Inc. (INTERNAL) July 16, 2019 – October 20, 2019 -Managed Office 365 environments, Windows Servers, and endpoint devices. -Led teams in troubleshooting, system deployment, and process improvements. -Provided IT support for VoIP servers and internal infrastructure. IT Manager AUSPHIL Outsourcing (Cloudstaff Philippines) November 7, 2016 – July 15, 2019 -Led IT operations, including Office 365 management, backup solutions, server security, and system upgrades. -Directed the purchasing, deployment, and maintenance of IT infrastructure. -Managed Datto RMM Autotask for remote system monitoring and support. Network and Infrastructure Administrator ADERANS PHILIPPINES INCORPORATED September 12, 2015 – August 10, 2016 -Maintained network appliances and Windows Servers, ensuring optimal performance and security. -Implemented backup and disaster recovery strategies, while managing Active Directory and system performance. -Provided leadership in IT projects, troubleshooting, and network design.