Justin W.

For more than a decade, I've helped businesses eliminate manual work through automation, custom systems, and intelligent workflows. Today, my primary focus is building AI agents, chatbots, and automation platforms that save time, reduce costs, and allow teams to scale without adding overhead. Over 171 completed Upwork projects, 8,700+ billed hours, Top Rated Plus status, and a 100% Job Success score have given me the opportunity to help companies of all sizes streamline operations and modernize the way they work. I'm the Founder of Automaton Solutions, an AI automation agency and certified partner of Make_com, Knack, Kintone, Formstack, and PDF_co. What We Do AI Agents & Chatbots Build intelligent assistants for customer support, lead qualification, employee onboarding, knowledge management, and internal operations using OpenAI, Claude, and custom LLM integrations. Workflow Automation Design and implement end-to-end automation systems using Make_com, n8n, and Zapier. We connect CRMs, forms, databases, accounting systems, documents, and communication platforms to eliminate repetitive tasks and reduce human error. AI-Powered Business Processes Integrate AI into your existing tools and workflows for document processing, data extraction, intelligent routing, automated reporting, content generation, and decision support. Custom Applications & Databases When off-the-shelf software isn't enough, we build custom solutions using Knack, Kintone, React, Node.js, Python, PHP, JavaScript, and modern AI frameworks. Why Clients Work With Us Long-Term Proven Experience Thousands of automations, integrations, and business systems delivered across nearly a decade on Upwork. Fast Response Times Most support requests and production issues are addressed within 1–2 hours. Practical Solutions We focus on systems your team can actually use, maintain, and grow. Every project is documented and designed for long-term success. Business-First Approach We don't recommend AI for the sake of AI. We help clients identify where automation and intelligent systems create measurable business value and where simpler solutions make more sense. If you're spending hours each week on repetitive processes, there's a good chance automation or AI can help. Send me a message describing your workflow, business challenge, or idea. I'll give you an honest assessment of the best solution, expected implementation effort, and potential return on investment.