Shubham S.

🔹I help businesses stop doing things manually. Whether that is a support team drowning in repetitive tickets, a CRM that nobody trusts, or workflows that still run on copy-paste and spreadsheets — I come in, map what's broken, and build something that actually works. I spent nearly a decade at Accenture and KPMG doing this inside enterprise operations before moving into hands-on AI and automation building. That means I understand why processes break, not just how to bolt tools on top of them. The combination is rare: someone who can sit with your stakeholders, understand the business problem, and then go build the solution themselves. 🧩 Who I work with best SaaS companies and scale-ups who need their Intercom, Zendesk, or Salesforce setup to actually perform — not just exist. Ecommerce and service businesses who want automation that removes manual work, not just moves it. Ops and support teams who need clean workflows, clear documentation, and systems they can maintain themselves after handover. 🤖 AI & Automation Building AI-powered support systems, chatbots, and workflow automation that handle the repetitive work so your team can focus on what matters. Tools: n8n, Make, Zapier, Power Automate, OpenAI API, Claude, Intercom Fin. 📞 CRM & Support Platform Setup Salesforce (Sales Cloud, Service Cloud, Lightning), Intercom, Zendesk — full configuration, not just installation. Workflows, routing, automation, reporting, and AI agent setup built for how your team actually works. ⚙️ Process & Workflow Design From messy manual ops to documented, automated systems. Gap analysis, BPMN process mapping, requirements gathering, and solution delivery across the full SDLC. 📊 Data & Reporting Dashboards and pipelines that give you visibility into what's actually happening. Power BI, Tableau, Grafana, Salesforce Reports, and ETL pipelines that feed them. 📌 What working with me looks like Every project comes with clean documentation and a handover your team can actually use. I don't build things that only work when I'm involved. I communicate in plain English with stakeholders and in technical detail with engineers. You won't need to translate between the two. I flag problems early rather than deliver surprises at the end. 🛠️ Full Tech Stack CRM → Salesforce Sales Cloud · Service Cloud · Lightning · HubSpot · Pipedrive Support → Intercom · Zendesk · Salesforce Service Cloud · Salesforce Desk AI/Automation → n8n · Make · Zapier · Power Automate · Salesforce Flow · OpenAI · Claude Data → Power BI · Tableau · Grafana · Cognos · Salesforce Dashboards · Excel ETL → Informatica · Ab Initio · Metabase · Graylog · IBM Log Analytics Scripting → Python · PowerShell · Bash · SQL Networking → Wireshark · SIP · VoIP · Diameter · GTP