Daisi M.

Highly dedicated Information Technology and Customer Service professional with more than 10 years of experience driving solutions through system management and maintenance. Hands-on and critical problem solving experience with CRM tools, JIRA, Confluence, Prism, Salesforce, NetCracker, Microsoft Office, Worksheets, Asana, Trello, Seed funding tools, Google Apps, Cloud computing, and Mobile. Detail oriented and comfortable collecting data from various sources. Strength in communication and effective collaborative efforts with all members and levels of the organization. Self-directed, resourceful, competent, and professional ensuring optimal performance. Competent in working in a highly collaborative, integrated environment with customers. Passionate about working in a fast-paced, technology-driven environment. Demonstrated ability to support scale and efficiency efforts through automation I am a very passionate professional and well-rounded individual with more than 10 years of experience working in customer care and client relations, data entry, event planning, project management, appointment scheduling, recruiting, and operations. I have got a wealth of experience managing daily priorities, identifying opportunities for efficiencies and producing results. I have got a wealth of experience taking and sourcing images for different articles, along with audio and video files for different online platforms. I have worked in industries such as Healthcare, Information Technology, Digital and Print Media, Fashion and Apparel, Home Improvements, Facilities Management, Recruitment, Website Design and Auditing, Criminal Justice, Legal Assistance, and many others. I have performed services such as Appointment Setting, List Building, Schedule Management, Social Media Management, Database Clean-up and Management, Office Administration, Conducted Interviews, Email Campaigns, Script Composition, Project Management, Project Coordination, and more. I am also passionate about mental health advocacy, brain health, psychology and behavioral solutions. I started an initiative and blog to advocate for mental health in the Democratic Republic of Congo. I am well versed in different modalities on mental health and psychotherapy in Western and African countries. I enjoy writing and speaking about mental health policies. Please see below the services that I offer: Project Coordination: Delivering high-quality solutions that provide meaningful business value to the clients. Business growth and innovation Monitoring various reports and acting when needed. Project documentation and artifacts, such as status reports, stakeholder presentations, communication plans Web Research: My strong written and oral communication skills have also equipped me to do web research, to prepare and present reports, studies, and other various projects. I am assiduous, attentive and hard-working in meeting commitments, observing deadlines and achieving positive results. I am unreservedly able to work under pressure with any assignment entrusted under my supervision. I have the ability to establish priorities and to plan, coordinate, and monitor my own work plan and am willing to learn new applications as required. I can work under pressure with little or without supervision. Blog Writing: I own a domain on mental health in the DR Congo. I can do the same for you and drive traffic to your website. I designed them myself and the contents are the products of my own research. Linkedin + Data Miner (Email/Leads Finder) I am skilled in finding emails and prospects of targeted people/business for your lists, criteria, brief business directories to detailed contact information or listings of conferences and Trade shows attendees and their contact details. I have done B2B marketing for several years over the phone and via email. I can find the contact information of executives/target titled contacts within the company, industry, location etc. (Direct Email, Phone, Social media links, etc.) Translation and Transcription: I am very detail-oriented and have good command over grammar and syntax in English, French Spanish, Kikongo, Kituba, and Lingala. I can translate to and from any of these languages. I can type PDFs to Microsoft Word or .srt. I can do the following: French-English English-French Spanish-French French-Spanish Lingala-English English-Lingala I look forward to working with you.