Monica C.

I help businesses look after their customers, support their teams and keep day-to-day operations running smoothly. With 20+ years across finance, HR and operations, including 12+ years in remote customer service and 7+ years in B2B SaaS, I bring a hands-on approach, genuine care for people and a strong head for systems and numbers. At Salesflow, a fully remote B2B SaaS company, I built and led the customer support department: hiring and coaching the team, creating procedures and the Help Centre, and working closely with developers to resolve bugs and improve features. I also became the go-to person for subscription and billing questions, helping customers get clear, friendly and accurate answers. As People & Operations Manager, my responsibilities expanded to HR administration, payroll, onboarding and offboarding, alongside payments, billing, collections, forecasting and cost control, with monthly reporting to the CEO and board. My earlier finance experience includes SAP accounts payable and credit control at Microsoft, QBE and Level 3. **How I can support your business:** - Customer support management and team coaching - Support procedures and Help Centre content - Subscription management, billing and collections - HR administration, onboarding and offboarding - Finance administration, payment management and reporting - Process improvement and automation I take pride in being someone people can count on. I welcome challenges, take ownership and look for practical ways to make work better. Trust, mutual respect and clear communication guide how I work, and I enjoy creating a positive atmosphere where people feel supported. If you’re looking for a reliable, proactive partner who cares about your business and your customers, I’d love to hear how I can help.