Valerie V.

I'm a Bilingual IT Support Specialist with 4+ years of hands-on experience supporting 100+ concurrent users at organizations like Deloitte and the Canadian Federation of Independent Business (CFIB). I specialize in building reliable, cost-effective IT support systems for small businesses that need expertise without the enterprise price tag. What I Do: - Provide proactive L1 & L2 application and desktop support (Office 365, Azure, VDI, D365, and custom business software) - Design and manage ticketing systems and CRM platforms (ServiceNow, Azure, CRM tools) for rapid response and clear documentation - Build IT strategies and procedures that scale with your business - Support users across English and French — a competitive advantage in Canada Why Small Businesses Choose Me: - Enterprise-level expertise applied to small business budgets - Proven track record managing high-volume support without burnout - Bilingual support (English/French) opens doors to more of your market - I focus on prevention, not just firefighting — your IT stays stable I work best with businesses ready for a true partnership: retainer contracts where I become your trusted tech advisor, not just a ticket-filler. Let's talk if you need: Ongoing IT support, application troubleshooting, user training, or help building an IT strategy that actually works.