Vanessa M.

Hi, I'm Vanessa — a bilingual French Canadian with a strong professional background spanning healthcare, IT, customer support, and creative services. Fluent in both French and English, I bring several years of experience in translation and proofreading across various sectors, including medical, academic, and technical content. With over 7 years in the medical field as a patient coordinator and clinical research assistant, I specialize in areas such as mental health, women’s health, and autoimmune conditions. My work in clinical trials included coaching participants on wearable health technology, offering guidance and support to ensure accurate data collection and user confidence. This role gave me deep insight into digital health tools and patient-centered communication. In addition, I’ve worked in IT and customer service roles across multiple industries, with hands-on experience using tools like Zendesk, Five9, ShipStation, RingCentral, Magento, and more. I'm tech-savvy and highly adaptable across platforms, including Windows, macOS, and Linux. I also offer creative services with a background in photo editing and graphic design, and I’m passionate about delivering high-quality, polished visuals and content. I’m currently open to freelance opportunities in: -French-English Translation & Proofreading -Photo Editing, Video, Powerpoint & Graphic Design -IT Support & Troubleshooting -Customer Service & Remote Tech Assistance -Healthcare Tech Coaching (Wearables & Apps) -Marketing Support & Content Editing -Data research, analysis and more I’m reliable, detail-oriented, and easy to work with. Whether you're a business, research team, or creative agency, I’d love to support your next project. Looking forward to working with you! Vanessa