Charmaine V.

With over five years of experience in the BPO industry and nearly three years as a Virtual Assistant, I have honed my skills in customer service, coordination, and administrative support—all while maintaining a passion for helping people solve problems and achieve their goals. In my previous role with an HVAC company based in Texas, I managed technician dispatching, scheduling through Housecall Pro, follow-up calls, and inbound service inquiries. This experience sharpened my ability to multitask, communicate effectively, and deliver solutions tailored to clients’ needs. Additionally, my tenure as a Real Estate Coordinator and as a Customer Service Representative for auto and home insurance sales allowed me to excel in building rapport, closing sales, and consistently exceeding performance metrics. Notably, I was honored as a Top Agent for two consecutive years for my outstanding service and results. What sets me apart is my dedication to reliability and growth. I have a 100% attendance record throughout my career and thrive under minimal supervision. I am eager to undergo training to enhance my skills further and gain a deeper understanding of how I can best contribute to your team. I would welcome the opportunity to discuss how my experience and skills align with your organization’s needs.