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Faisal B.
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Faisal B.

AI-Enhanced Customer Support | Multilingual

With 7+ years of experience in administrative and customer support, I specialize in delivering fast, accurate, and professional service—powered by cutting-edge tools like ChatGPT and DeepL. I help businesses create seamless customer experiences across live chat and email, resolve order inquiries, and manage Shopify-based stores with precision and care. 🔧 Services I Offer: Live Chat & Email Support (Gorgias, Shopify Inbox, etc.) Shopify Order Management (tracking, returns, updates) Answering Product Inquiries & Upselling Customer Satisfaction & Escalation Handling Admin Support & Data Entry AI-Powered Translation (Norwegian, English, Urdu) 🚀 Why Clients Choose Me: Gorgias & Shopify Expert – Deep platform knowledge for fast, effective support AI-Enhanced Workflow – I use ChatGPT and DeepL to boost response quality and translate with speed & accuracy Multilingual Support – Fluent in Norwegian, English, and Urdu Reliable & Detail-Oriented – Consistent, high-quality results Client-Focused – I prioritize clear communication and long-term relationships 🎓 Bachelor’s Degree | Studied in Norway | Available for short-term and long-term projects Let’s work together to elevate your customer support with smart tools and a human touch!

🇵🇰Karachi, Pakistan$11/hr100% JSS5.00 (10)Since Jun 2017
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Earnings and projects

MRR
$1.3k

Last 6 months ÷ 6

World#38,406 / 412k
🇵🇰Country#4,490 / 52.9k
Revenue, last 30 days
$1.4k

Last 6 months: $7.6k

World#32,064 / 412k
🇵🇰Country#3,725 / 52.9k
Total earnings
$34k

Billed in all: $36k

World#101,181 / 412k
🇵🇰Country#9,193 / 52.9k
Per project
$2.6k

$7.6k in the last 6 months

World#62,220 / 412k
🇵🇰Country#4,436 / 52.9k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇰Country#22,564 / 52.9k
Projects in all
13

Across 19 contracts

47% fixed53% hourly
World#175,712 / 412k
🇵🇰Country#29,129 / 52.9k

Earnings, last 30 days

$35.8k+$1.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$34k$35k$36kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Subtitling

Ranked by MRR among everyone on Upwork with the skill.

  1. #11English to Norwegian Translation139 freelancers · 🇵🇰 #1Top 8%
  2. #14Norwegian200 freelancers · 🇵🇰 #1Top 7%
  3. #48Subtitling753 freelancers · 🇵🇰 #4Top 6%
  4. #295Gorgias1,588 freelancers · 🇵🇰 #29Top 19%
  5. #300Data Analytics2,601 freelancers · 🇵🇰 #33Top 12%
  6. #643Market Research8,409 freelancers · 🇵🇰 #84Top 8%
  7. #677Google Docs8,007 freelancers · 🇵🇰 #48Top 8%
  8. #758Communications7,670 freelancers · 🇵🇰 #36Top 10%