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Wendy C.
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Wendy C.

Bilingual Customer Support & Virtual Assistant | Client Success | Oper

I help businesses provide fast, organized, and human customer support that keeps clients happy and coming back. With 5+ years of experience supporting online programs and international clients, I specialize in handling customer communication, managing operations, and ensuring smooth day-to-day processes. I’ve worked with global teams and high-ticket programs, supporting students and clients throughout their journey—from onboarding to issue resolution—always with clear communication and empathy. Here’s how I can support your business: ✔ Customer Support (email, chat, inbox management) ✔ Client Success & Follow-ups ✔ Virtual Assistance & Admin Tasks ✔ CRM & Data Management ✔ Operations & Team Coordination ✔ English ↔ Spanish Translation (when needed) I’m reliable, detail-oriented, and easy to work with. My goal is simple: make your life easier and your clients happier. If you’re looking for someone who can take ownership and get things done, let’s talk.

🇲🇽Macuspana, Mexico$25/hr100% JSS4.99 (38)Since Jun 2017

Earnings and projects

MRR
$961

Last 6 months ÷ 6

World#50,035 / 412k
🇲🇽Country#631 / 3,563
Revenue, last 30 days
$173

Last 6 months: $5.8k

World#84,535 / 412k
🇲🇽Country#903 / 3,563
Total earnings
$36k

Billed in all: $36k

World#97,490 / 412k
🇲🇽Country#936 / 3,563
Per project
$801

$2.9k in the last 6 months

World#141,481 / 412k
🇲🇽Country#1,243 / 3,563
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇲🇽Country#600 / 3,563
Projects in all
45

Across 49 contracts

55% fixed45% hourly
World#67,784 / 412k
🇲🇽Country#325 / 3,563

Earnings, last 30 days

$36.4k+$173 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$36.2k$36.3k$36.4kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Audiovisual Translation

Ranked by MRR among everyone on Upwork with the skill.

  1. #19Audiovisual Translation336 freelancers · 🇲🇽 #2Top 6%
  2. #79Translation & Localization Software771 freelancers · 🇲🇽 #5Top 10%
  3. #150Website Translation1,555 freelancers · 🇲🇽 #4Top 10%
  4. #318English to Spanish Translation2,468 freelancers · 🇲🇽 #41Top 13%
  5. #487Client Management2,926 freelancers · 🇲🇽 #13Top 17%
  6. #579Customer Experience2,788 freelancers · 🇲🇽 #12Top 21%
  7. #871General Transcription8,318 freelancers · 🇲🇽 #25Top 10%
  8. #1,190Proofreading14,990 freelancers · 🇲🇽 #26Top 8%