Usama R.
AI Agent & Automation Engineer | Voice Agents, Claude Code, MCP, CRM
I build AI agents, phone agents and automations as plain code on a server you own. No n8n, Zapier or Make. Call (240) 820-3353 and talk to the phone agent I built for a roofing company: it checks each sales rep's live calendar, books the appointment, adds the lead to their CRM and emails the team, while you're still on the line. That company has kept me for three years. WHAT I'VE BUILT FOR CONTRACTORS - A roofing company's CRM from scratch: trade estimating, an in-home sales deck and e-signature. I moved 2,479 contacts and 2,704 jobs across from LEAP with zero errors, and new LEAP records still sync every 15 minutes. - Their neighbor postcard system. It finds the houses around a finished job, renders an AI "after" image of each one and mails a three-card series. 1,814 orders for 611 houses so far. - Their website chatbot and an AI phone agent that takes overflow calls, checks the sales reps' calendars, books the appointment into the CRM with the recording attached, adds the lead and emails the team. Call it yourself at (240) 820-3353. - A home builder in Perth sent me their Excel tracker. I sent back a working demo the same day and had the job tracker live on their own server within four weeks. 24 stages, 74 steps, nightly backups. HOW I WORK JobNimbus, AccuLynx, Buildertrend and ServiceTitan run $300 to $1,000+ a month on annual contracts, and most companies use a fraction of what they pay for. I don't ask you to rip anything out on day one. I connect to what you already run, automate the part that's costing you the most hours, and replace the subscription only when the numbers say so. I've integrated LEAP, Twilio, Stripe, HubSpot, Monday and Google Workspace. If your tool has an API, I can automate it. No n8n, Zapier or Make. Everything is ordinary code in a repo you own, with logs of every run and an alert on any failed one, so I can jump in, investigate and fix it fast. Everything runs on one server in your own cloud account, about $25 a month, with encrypted backups and a redeploy in about 15 minutes. You get the repo, the compose files and a written runbook. Nothing depends on me continuing to exist. If you'd rather I keep running it, I do that on a monthly retainer. I build with Claude Code and I do the architecture and the review myself. On the roofing company's CRM, the pipeline I set up has shipped more than 300 changes, each gated on 4,100+ automated tests with automatic rollback. That's where the speed comes from, not from skipping tests. Ask me for a repo walkthrough on the first call. I've done the same shape of work for a gym group in Perth: member portals for 42,000 members, with 7,564 training-app accounts created on launch day. If your business runs on a CRM or billing system you can't leave, that's the problem I take on. WHEN THIS IS THE WRONG CALL If a $50 a month tool already does the job, buy the tool. If you need SOC 2 next quarter, or nobody on your side will ever log into a server, buy the SaaS. I'll tell you that on the first call, not three weeks into a build. 5 years on Upwork. 47 contracts, 5,000+ hours, $200K+ earned, 100% Job Success, Top Rated Plus. I'm in Pakistan (UTC+5) and I've worked US and Australian hours for five years. Send me the workflow that's costing you the most hours right now and the tools it touches. That's usually where the build starts.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $24k
Billed in all: $293,297$293k
$3k in the last 6 months
Across 51 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Zapier
Ranked by MRR among everyone on Upwork with the skill.
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