Rupa B.

I am a dedicated and results-driven freelancer with over 9 years of experience on Upwork, successfully delivering a wide range of projects. I am committed to providing high-quality work and consistently strive to exceed client expectations. My expertise includes: 1. Chargeback and dispute management (primarily for eCommerce businesses) 2. Bengali ↔ English translation/transcription 3. Data entry and administrative support 4. Customer service I take my work very seriously and remain fully committed until each project is completed with accuracy and efficiency. I hold a Master’s degree in Literature, which strengthens my writing and communication skills. I am proficient in Microsoft Office and Google Workspace (Word, Excel, Sheets, Docs, etc.), enabling me to handle various administrative and documentation tasks effectively. In addition, I bring over 9 years of hands-on experience in handling chargebacks and disputes across multiple platforms, including: 1. PayPal (80%+ win rate) 2. Stripe (60%+ win rate) 3. Chase Paymentech (65%+ win rate) 4. Shopify Payments (60%+ win rate) 5. Mavericks (70%+ win rate) I don’t just process disputes — I analyze cases, prepare strong evidence, and maximize your chances of winning. ✔ Fast turnaround ✔ 100% commitment ✔ Detail-oriented work ✔ Client satisfaction is my priority Let’s work together to grow your business and solve your challenges efficiently. I am reliable, detail-oriented, and focused on delivering timely and high-quality results. I look forward to working with you and contributing to your success.