John Mark T.

$400K+ earned. 33,000+ hours. 100% Job Success. I don’t just support customers — I fix the systems that were failing them in the first place Currently available for new long-term clients and support operations roles. Successfully worked with US, Australia, NZ, European and Canadian clients. I’ve worked with both startups and established teams where clarity, accountability, and customer trust are essential. My focus goes beyond simply answering tickets—I take ownership of issues from start to finish, making sure the real customer problem is understood and resolved so nothing falls through the cracks. Over the years, I’ve helped clients improve broken processes and implement workflow automations that save time, effort, and valuable resources - customer retention achieved by 60-75%. 🏅 Been in several industries for 15 years now - making huge impact and successes! ⏰ Remarkable 32,000 hours (And counting!) of helping my clients achieve great things! 💯 Impeccable Job Success Score 🏆 Expert in Chat, Email, and Phone Support + Complaints and Escalation Management ⭐️ Team Management experience Here's what I can do for you: 🔥 Sales (Inside Sales and Outbound) 🔥 Client Success Management 🔥 Virtual Assistance 🔥 Customer Service 🔥 Quality Assurance 🔥 Lead Generation 🔥 Community Management 🔥 Appointment Setting 🔥 Social Media Management 🔥 Reservations Assistance 🔥 iGaming 🔥 Claims and Dispute Management 🔥 Escalations & Complaints Resolution 🔥 Affiliate Marketing Solutions If you're looking for someone who can own customer and client issues end-to-end, improve support workflows, and keep customers happy, I’d be glad to help. ✅ If you're interested... 💬 Send me a message... 📞 Let me know your preferred time for a phone call - I am available most of the time! P.S. Here are some of the tools I use: - Freshdesk - Freshcaller - Gorgias Automation - Zendesk Automation - Intercom - Shopify - Klaviyo - Salesforce - Hubspot - Live Agent - Microsoft Office (Word & Excel) - Slack - Discord - Facebook, IG, and Youtube - MS Outlook - Google Drive - eCommerce tools - Notion - ClickUp - Opencart - Wordpress and Elementor - LinkedIn Sales Navigator - GoHighLevel (GHL) - Odoo - Katana - Xero - Workiz Clients value me for being dependable, thoughtful, and easy to work with. I take responsibility seriously and aim to build long-term working relationships, not quick fixes. If you’re looking for someone who treats your customers with care and your business with respect, I’d be happy to discuss how I can help. 🤝