Martina B.

Hello and welcome to my Upwork profile! 👋 I am Martina, a dedicated CX Manager and professional Translator with over 8 years of experience in delivering exceptional service and precise translations. ✨ Customer Experience Expertise: • Developed strategies that increased customer satisfaction by 20% and improved retention rates • Successfully managed and mentored a team of 15 customer service representatives • Experienced with tools like Zendesk, Freshdesk, Gorgias, and CX Armin to streamline workflows • Skilled with eCommerce platforms: Shopify, WooCommerce, Magento • Familiar with payments & subscriptions platforms: Stripe, Paddle, Adyen, RevenueCat • Proficient with Jira, Notion, and Mixpanel for data-driven decisions and team collaboration • Passionate about creating customer experiences that drive real business results 🌍 Translation Proficiency: • Translated over 500,000 words (documents, websites, marketing content) • Fluent in English, Italian, Spanish, and French • Experienced with WordPress content management and localization • Focused on culturally accurate and engaging translations 🌟 Why Choose Me? I combine my passion for languages and cultures with strong customer experience expertise. My goal is always to exceed expectations and deliver results that truly make a difference. 🚀 Up-to-date with modern tools and trends, I bring a friendly, reliable, and professional approach to every project. Let’s collaborate to elevate your customer experience and communication. I look forward to helping you achieve your goals and creating memorable journeys for your customers!