Denise C.

Customer Service Representative / Virtual Assistant

I have a 2-year experience as a Customer Service Representative. I handled emails, live chats, managed Social Media accounts, answered incoming and outgoing calls. I had been flexible in working office-based and home-based. I am also an IT Graduate that's why I am knowledgeable on computers both hardware and software. I am also a part-time Virtual Assistant for a travel and tours business based abroad. I handled bookings, redeeming vouchers, and sending emails. I also have 1-year experience as a Live Dialing Agent where we call leads via softphone and connect them with our client. Technical Skills: - Logo Designing - Photo Editing Applications: MS Office (Word, Spreadsheet, Presentation), Adobe Photoshop, ZenDesk, Slack, Trello, Groupon, Peek Pro, Social Media App (Facebook, Twitter, Instagram), Zoiper Personal Skills: -Good oral and excellent written communication skills -Highly resourceful and reliable -High level of maturity and sense of responsibility