Nino T.

Customer Service

Summary Dedicated Operations Manager and an effective leader at using proven tactics in developing people and cut cost in focusing on efficiency and proficiency. Extensive knowledge of process optimization and unsurpassed work ethics Career Highlights • Operations Manager – Startup company • Project Manager - Marketing Campaign • Process Improvements – Streamline Documentation and case tracking utilizing the PODIO system. • Integration of different tools – Streamlining proper documentation and work ethics • Strategic Planning – Implementation of new processes with different line of business • System Implementation – focusing on compliance with the help of SIPOC • Piloted Escalation Desk Process – Focuses on decreasing Repeats • Spearheaded Yanked cases tracking – Created VS Owned • R3 and R30 pairing for Escalation Desk • 30minute Repeat and 24hr Repeat • Top Nesting team for 3rd and 4th quarter of 2014 • Top Team for Attainment August 2015 • Top Team 3rd quarter – Uverse blue • Top Team for DTV issued October and November • POC – Nesting and Transition Group Training and Certification • Behavioral Analysis and Language Style - by Rebecca Boody — Client Lead, Training and Adaption, Mattersight Corp. • ASPP – OMCT (Bird Book Application and Advance BPO Business Process) - by John Fariz Malingco — Training and Quality Manager, VXI Global Inc. • OMCT ( Operations Manager Coaching Tactics) - by Erick Eichelberge — Senior Training Specialist, AT&T • LEAD 1.0 for Supervisor (From Intro to Supervisor up to Agent Development) - Powered by SKILLSOFT • MML ( Monday Morning Leadership) - by Martin Alec Fernando — Skills Development Manager, VXI Global Inc. • LEAP ( Leadership Empowerment Achievement Portal) - by Jeffrey Victorino — Senior Training Specialist, VXI Global Inc. • Succession Plan Program: Performance Management - by Richard Pendon — LEAD Specialist, VXI Global Inc. • 7 Habits of Highly Effective People Education Bachelor in Nursing | College Level Experience • Operations Manager – November 2016 – Present • Operations Team Lead – June 2015 • Escalation Desk Team Lead – November 2014 - April 2015 • Nesting Team Lead – December 2013 – October 2014 • Operations Team Lead – April 2012 – November 2013 • Subject Matter Expert – December 2011 – March 2012 June 2007 – April 2008 | Search Engine Optimization HUBPORT | Matina Aplaya Davao City It is the process of getting traffic from the “free,” “organic,” “editorial” or “natural” search results on search engines.