Prashant G.

Over 20 years of experience in planning, developing and implementing various information technology and CRM solutions across Institutions.  Salesforce Certified Administrator. •Over 5 years of implementing customized CRM solutions to various clients like Verizon, Allianz Re-Insurance . •Automated Service, Sales and marketing processes using Salesforce Lightning flows, AI Agentforce and APEX/Visualforce • Implemented core Salesforce modules like Sales, Service, Financial, Health cloud for small businesses using Agile/Scrum methodologies • Integrated Salesforce with apps like Zoom, RingCentral, Box, Gmail using Zapier • Utilized Webservices/REST API to integrate Salesforce with third party applications. • Implemented Web to Lead, Web to Case and Email to Case channels. • Created OMNI Channel and Web Chat for customer service. • Built reports and dashboards to measure kpis. • Imported data into Salesforce using tools like DataLoader and workbench. • Implemented and created the full life cycle process for large-scale software development • Identified architectural improvements resulting in increased product reliability and responsiveness to new feature requests • Utilizing strong functional knowledge to drive product design • MS (Computer Science) , University of South Carolina, Columbia  Salesforce Certified Administrator  Sun Certified Programmer for Java 2 Platform  Sun Certified Web Component Developer for Java 2 Platform  Sun Certified Business Component Developer for Java 2 Platform  Project management for IT Profession TECHNICAL SKILLS • Java, J2EE, Java Servlets, JSP, JNDI, JFCs, EJB’s, Java Script, AJAX, Web services • Spring Webflow 2.5, STRUTS, Google Web Tool Kit, XML, XSL, ASP, .NET, Shell Scripts, JUnit • WebSphere 8.5, Tomcat, Web Logic 6.0, IIS, Silver Stream App Server, JRun, JWS • RAD 7.5, Eclipse, Visual Studio, JDeveloper, CVS, Clear Case, Stash, UML, Rational Rose • Oracle 11g, D2000, IBM DB2, MYSQL, MS SQL SERVER, MS ACCESS, Toad • Windows XP, IBM AIX and Unix (SUN SOLARIS 5.7), Silver Stream e-portal 2.2 • JIRA, Confluence, Cloud Services (PaaS), SalesForce Administration, APEX, Visualforce, LWC, AI Agentforce