Naresh M.

Running a successful Shopify store is not just about getting more sales, it's about having reliable operations that keep customers happy, orders moving, and profits protected. With 10+ years of eCommerce operations experience, I have partnered with Shopify brands across the USA, UK, Europe, and Australia to streamline operations, improve customer experience, and build scalable processes that support growth. ## Results Delivered: ✔ Managed 75,000+ Shopify orders from purchase through successful delivery. ✔ Resolved 100,000+ customer support inquiries while maintaining consistently high service quality. ✔ Successfully handled 3,500+ chargeback and payment dispute cases, recovering revenue through compelling evidence and documentation. ✔ Coordinated with 20+ suppliers and 3PL fulfillment partners to improve shipping performance and reduce operational delays. ✔ Reduced fulfillment bottlenecks by improving workflows, creating SOPs, and strengthening communication between suppliers, warehouses, and support teams. ✔ Built organized operational processes that reduced repetitive support requests and improved team productivity. ✔ Reduced order fulfillment time by 40%, cutting average shipping delays from 5 days to under 2 days. ✔ Cut inventory holding costs by 25% by rebuilding reorder point systems and eliminating dead stock. ✔ Automated 15+ manual workflows (order tagging, refunds, low-stock alerts) using Shopify Flow, Zapier, and custom apps, saving clients 10+ hours per week. ✔ Resolved a backlog of 300+ unfulfilled orders within 2 weeks after taking over a Shopify store during an operational crisis. ✔ Improved on-time delivery performance from 78% to 96% by optimizing fulfillment routing and renegotiating carrier contracts. ✔ Reduced customer support tickets related to order issues by 35% through proactive customer communication and improved order tracking systems. ## How I Can Help Your Shopify Business? • Shopify Store Operations • Order Processing & Fulfillment • Inventory Monitoring • Supplier & 3PL Coordination • Customer Support Management • Returns, Refunds & Exchanges • Chargeback & Payment Dispute Management • Shopify Flow Automation • Shipping & Logistics Coordination • SOP Creation & Process Documentation • Performance Monitoring & Operations Reporting • Subscription Management ## Platforms & Tools: Shopify • Shopify Flow • Gorgias • Zendesk • Freshdesk • HubSpot • Richpanel • Google Workspace • Microsoft Office • Slack • Notion • Asana • ClickUp • Recharge ## Why Clients Choose to Work With Me: ✓ I take ownership instead of waiting for instructions. ✓ I identify operational issues before they impact customers. ✓ I communicate professionally with customers, suppliers, and logistics partners. ✓ I build repeatable systems that save time and support business growth. ✓ I adapt quickly to fast-paced eCommerce environments and changing priorities. Every delayed order, inefficient process, and unresolved customer issue costs your business time, revenue, and customer trust. Let's fix that. Click Invite to Job, and let's discuss how I can help you build efficient Shopify operations that save time, protect revenue, and create a better experience for both your customers and your team.