Raida K.

Hi, I'm Raida Khan, a Customer Success and Growth professional with over ten years of experience assisting SaaS, Shopify, and AdTech firms in keeping customers satisfied, engaged, and returning. I've overseen everything from massive corporate collaborations at Meta, InMobi, and WPP to hands-on connections with small business owners that wear multiple hats at once. What I've discovered is that success always boils down to three factors: trust, communication, and value. When you do these right, you'll see renewals, referrals, and long-term collaborations. 💼 How I can help you Retention and client Success: Create retention initiatives to boost renewals, lower churn, and raise client lifetime value. Shopify and eCommerce Support: We help merchants and SaaS tools enhance onboarding, loyalty, and post-purchase engagement. Process & Automation: I use tools like Zapier, Notion AI, and automation platforms to optimize client operations and save time while maintaining the human touch. Sales & Growth: With experience in cold calling, renewals, and upselling, I understand how to offer value and confidently conclude discussions. End-to-end account ownership: From onboarding to renewal, I manage customer interactions, reporting, and communication on my own. Data and reporting skills include HubSpot, Salesforce, Power BI, and ChurnZero, which are used to track engagement and find growth prospects. 🤝 Why work with me? 🔥 Over 10 years of experience in Customer Success, AdTech, and SaaS. 🔥 Managed global accounts worth millions of dollars as well as small and medium-sized businesses (SMBs). Experienced in Shopify, AI-powered automation, and sales strategy. 🔥 Effective communicator who fosters trust and long-term partnerships 🔥Comfortable working independently and managing numerous clients at once. Let's talk. Let's connect if you're seeking for someone with structure and empathy to manage your customer connections, boost retention, and help your business develop. I bring a combination of strategy, organization, and compassion – because how you make customers feel is just as important as what you give.