Julius W.

I keep software documentation accurate as your product changes, so your users, support team and engineers stop guessing. I work with SaaS, API and security teams on ongoing retainers: API documentation, user guides, process docs, runbooks and security documentation, written, maintained and kept current. WHAT I WRITE AND MAINTAIN - API and developer documentation (including GraphQL APIs) - End-user guides, knowledge-base articles and how-to tutorials - Security and compliance documentation: remediation guides, policies, incident response plans - Internal process documentation and runbooks in Confluence and Jira - Technical editing and review of existing documentation WHY CLIENTS KEEP WORKING WITH ME I'm an engineer as well as a writer. My background in cybersecurity, incident management and Linux system administration means I can verify what I document, so your guides reflect how the system really works. Several clients have kept me on for months or years of ongoing documentation work. CYBERSECURITY AND SYSADMIN: HANDS-ON EXPERIENCE If you need a security or systems person rather than a writer, this is the work I've done for clients: - Compliance: ISO 27001 compliance consulting for AWS and Azure environments - Incident management: incident and resiliency analysis on an enterprise information security team, plus security incident response planning - Systems administration: multi-year Squid proxy administration on Linux for a proxy infrastructure client, plus server hardening such as SSL setup and mod_security rules for WordPress and cPanel servers - Security engineering: security orchestration and application security roles, penetration testing and network security lab builds - Training: teaching internal teams security protocols and best practices AUTOMATION ADD-ON I can also automate repetitive documentation and support workflows using n8n, Zapier and Tines, with AI tooling where it helps. Whether you need documentation that stays current or a security and systems specialist, send me a message with a short description of your environment or product and what you need done.