Francesca C.

👋 Hi, I'm Francesca – a trilingual Customer Service and Virtual Support Specialist with over 4,700 hours of hands-on experience across a variety of industries. I help businesses deliver fast, friendly, and professional support that builds trust and keeps customers loyal. 💡 What I Can Help You With: ✅ Customer service in Italian, English, and Spanish — via chat, email, or phone ✅ Expert use of ticketing systems & CRMs like Zendesk, Freshdesk, and more ✅ Full Virtual Assistance: email management, scheduling, appointment setting, task coordination ✅ Technical support: troubleshooting issues with clarity, patience, and professionalism ✅ Strong communication, problem-solving mindset, and high attention to detail 🚀 Why Work With Me: 🌟 Top Rated on Upwork | 100% Job Success Score 💰 Over $60,000+ earned with long-term clients & stellar reviews 🕐 Flexible availability: ready for urgent tasks or ongoing projects 🎯 Results-focused, always aiming to improve CX and boost satisfaction 🌍 Languages: 🇮🇹 Italian – Native 🇬🇧 English – Fluent 🇪🇸 Spanish – Fluent If you're looking for someone dependable, proactive, and truly committed to delivering exceptional customer service — let’s connect! I’d love to hear more about your project and explore how I can support your team. 😊