Viktoriia B.

Hi There, I am a Customer Support Professional with more than 6 years of experience, passionate about my job. Here is the brief overview of my areas of expertise. I speak: English, French, Russian, Ukrainian, Spanish (B1 -working on it) CRM: Gorgias, Zendesk, Helpscout, Zoho, Ticketsystem, HubSpot eCommerce platforms: Shopify, Magento, Amazon, Boulanger, Woocommerce Logistics platforms: Logiwa, 3PL, Rakuten, DHL, UPS Communication/Process management: Microsoft Teams, Trello, Notion, Slack, Twist, Todoist, ClickUp, Asana Good command of Microsoft 365 tools and G-Suite I can create and maintain websites using WordPress +HTML/CSS I can also help with SOP creation and implementation, reporting, financial analysis, administrative chores and Project Management, hiring locally someone you cannot find, and providing supervision&training, Q&A. I also have a large professional network and I can easily offer you services of one of my colleagues should you need another team member. Feel free to contact me directly, I am always open for discussions!