Chelsea Mae G.

Hello! 👋 I’m a results-driven professional with over 13 years of combined experience in Customer Service and Recruitment, specializing in team management, e-commerce operations, and dispute resolution. ✅ 5 Years as a Senior Technical Recruiter – Experienced in sourcing top talent, managing end-to-end recruitment processes, and building strong client and candidate relationships. ✅ 7 Years in Customer Service – Skilled in handling escalations, delivering excellent customer experiences, managing teams, and maintaining high service standards. ✅ 4 Years in E-commerce (Shopify) and Dropshipping– Hands-on experience managing Shopify and PayPal chargebacks and disputes, as well as Klarna and Whop disputes. I specialize in investigating complex cases, preparing dispute responses, and protecting businesses against avoidable losses. ✅ Team Management & Workflow Optimization – Experienced in supervising staff, distributing workloads fairly, assigning responsibilities, and ensuring every task and customer inquiry is properly handled. I focus on keeping the team organized, accountable, and productive while maintaining service quality and meeting deadlines. I’m highly skilled in email management, staff supervision, dispute resolution, and e-commerce operations. I take pride in being proactive, detail-oriented, and dependable, with a strong focus on solving problems, improving workflows, and keeping both customers and team members supported. If you’re looking for someone who can manage complex disputes, lead a team, balance workloads, and keep your e-commerce operations running smoothly, I’d be happy to help your business grow! 🚀