Shreya S.

I'm Shreya, a Community Manager and Content Moderator with 5+ years of experience helping brands build thriving, safe, and highly engaged online communities across Discord, Reddit, Facebook Groups, Slack, and more. - Top Rated | 45+ Jobs Completed | 5.0 Rating | 4,000+ Hours Are you looking for a reliable Community Manager who keeps your audience engaged, your brand protected, and your users happy without you having to micromanage every interaction? That's exactly what I do. - What I can do for your brand: Community Management & Engagement Daily interactions, discussion prompts, member onboarding, user retention programs, and relationship-building that turns casual followers into loyal brand advocates. Content Moderation Fast, consistent moderation across forums, social platforms, Discord servers, and messaging communities; keeping your space safe, on-brand, and spam-free. Customer Support (Email | Live Chat | Social Media) Solution-focused, empathetic support that resolves issues quickly and boosts CSAT scores. I've handled high-volume queues while keeping response times low and satisfaction high. Conflict Resolution & Escalation Handling I de-escalate difficult situations professionally, protecting your reputation while making every user feel heard, even the tough ones. Brand Voice & Social Media Strategy Consistent, on-brand communication across every touchpoint. I adapt to your tone whether it's professional, casual, playful, or technical. - Platforms & Tools I Work With: Discord • Reddit • Facebook Groups • Slack • Telegram • Zendesk • Freshdesk • Intercom • Notion • Trello • Hootsuite • Sprout Social • Google Workspace - Why clients keep coming back to me: ✔ Responsive and proactive — I don't wait to be told, I flag issues before they escalate ✔ Strong written communication with a warm, human tone ✔ Experienced with both startup communities and established brand ecosystems ✔ Available for ongoing retainers or project-based work ✔ 100% Job Success Score | Top Rated badge If you need someone who treats your community like their own, let's talk. Send me a message, I typically respond within a few hours.