Anita V.

Highly experienced Senior Customer Support Agent with over 15 years of international experience across customer service, travel, e-commerce, sales, and fully remote support roles. Proven track record in managing complex customer cases, escalations, and high-volume workloads while consistently maintaining high customer satisfaction. In addition to customer support, actively engaged in ongoing AI-related projects, including AI training, data annotation, voice recordings, and transcription tasks, demonstrating strong accuracy, consistency, and attention to detail. Experienced in multicultural environments, cross-border operations, and distributed remote teams. Native Hungarian and Serbian/Croatian speaker with fluent English and working knowledge of Portuguese. Recognized as a reliable problem-solver with strong ownership, empathy, and precision.