Tiago C.

Need a dependable customer support specialist who can take care of your customers while protecting your brand reputation? I bring 10+ years of customer service and BPO experience, including hands-on experience supporting e-commerce customers through email, live chat, and phone. I can help your business with: • Email and live chat customer support • Order fulfillment and order status inquiries • Shipping and delivery concerns • Refunds, returns, replacements, and reshipments • Customer complaints and escalations • Product and order-related questions • Technical troubleshooting • Customer follow-ups and issue resolution • Maintaining a professional and positive customer experience I have experience working with platforms and tools including Gorgias, Zendesk, Intercom FIN, ServiceNow, and Salesforce, and I’m comfortable learning new systems and processes quickly. My approach to customer support is simple: understand the customer’s concern, resolve it efficiently, communicate clearly, and make sure the customer feels taken care of. I understand that in e-commerce, customer support is more than answering tickets. It directly impacts customer satisfaction, retention, reviews, and the reputation of your brand. If you're looking for someone who can work independently, handle customer conversations professionally, and become a reliable part of your customer experience team, I’d be happy to help.