Dana Isabelle K.

With over a decade of expertise delivering empathetic, multi-channel support for top-tier tech, healthcare, EdTech, FinTech, and real estate brands. Exceptional customer experience is the heartbeat of any thriving business. I specialize in turning complex product friction into seamless customer satisfaction through live chat, email, phone, and social media support. Over my 10+ years in the industry, I have managed high-volume queues, spearheaded agent mentoring and quality assurance, handled sensitive billing/account recoveries, and built comprehensive troubleshooting handbooks. What I Bring to Your Team: 💬 Multi-Channel Support: Phone, email, live chat, and social media handling with high empathy and precision. ⚠️ Escalation Management: Root-cause analysis, dispute resolution, and prompt conflict management. 🛠️ Process Optimization: Leveraging AI tools for fast summarization and documentation, reducing administrative turnaround times. Core Technical Expertise: ✅CRM & SaaS: HubSpot, Salesforce, Zendesk, HelpShift, Notion ✅Workflow Automations: Zapier, Canvas, Google Workspaces ✅Payments & Billings: Stripe, Finix ✅Data & AI Tools: ChatGPT, Claude, Gemini, Looker, Tableau, JIRA I am a: - Dedicated Customer Service Superstar - Efficient and Critical-thinker - Customer retention and satisfaction focused - Excellent Time Management I also have expertise in Human Translation & MTPE Topics - Legal, Medical, Fashion, EdTech - Games, Technology, Finance & Casino I am ready to jump into your helpdesk, elevate your customer satisfaction scores, and provide reliable, professional support to your users. Drop me a message so we can get started!