Cai Zhuan H.

Hi! I’m Cai Zhuan Heah, a native Mandarin speaker fluent in both Simplified and Traditional Chinese. With five years of experience in the retail industry (B2B & B2C) as an assistant and sales professional, I have developed strong skills in customer relations, sales analysis, merchandising, and e-commerce. I specialize in Mandarin-English translation, transcription, web research, virtual assistance, and voice-over work. My expertise includes translating business documents, emails, and medical content, facilitating meetings, and handling inquiries with accuracy and cultural sensitivity. I am also skilled in administrative tasks, such as paperwork, processing reimbursements, scheduling, email and phone correspondence, as well as hotel and flight bookings when travel is required. With strong organizational, problem-solving, and decision-making abilities, I strive to deliver high-quality service while continuously learning to enhance productivity and efficiency. I am available to start immediately—let’s connect and collaborate!