Miki B.

I’m a native Japanese translator, proofreader and bilingual customer support specialist with business-level English, experienced in helping global companies communicate effectively with Japanese audiences. Over the past few years, I have worked with three US-based companies, handling customer inquiries, English ↔ Japanese translation, and proofreading as a Bilingual Japanese Customer Support Representative. Through this experience, I’ve developed a strong ability to deliver accurate, natural translations while maintaining excellent customer communication. 🔹Areas of Expertise English ↔ Japanese Translation & Localization Proofreading & Editing (clarity, tone, and accuracy) Bilingual Customer Support (email, chat, ticket handling) Website, marketing, and campaign translation Internal documents, presentations, and training materials 🔹Industries & Projects I have worked across a wide range of industries, including: ・Web Marketing ・Travel & Hospitality ・Legal ・Finance ・Medical Equipment & Supply Logistics ・Education / E-learning ・IT / AI ・Retail / E-commerce ・Health & Beauty / Mental Health My project experience includes: ・Website, brochure and campaign translation (including global tech brands) ・SNS content and promotional translation ・Product and service descriptions ・Children’s books and educational materials ・Surveys and internal business documents 🔹Tools & Platforms WordPress • memoQ • Localazy • Matecat • SimpleLocalize • Crowdin •Qualtrics Google Docs / Sheets / Slides • Microsoft Word / Excel Articulate 360 • Adobe Premiere • Figma • Jira • Confluence 💡Work Approach My strengths lie in listening, understanding, and adapting to each client’s needs. I focus not only on linguistic accuracy but also on cultural nuance, ensuring that every translation feels natural and resonates with the target audience. With my background in bilingual customer support/success, I bring strong communication skills, listening, and problem-solving ability into every project. I value clear, open communication and strive to build smooth, reliable collaborations. 🤝 Commitment I am committed to delivering high-quality work with accuracy, efficiency, and close attention to detail. My goal is not only to provide natural and culturally appropriate Japanese translations, but also to ensure your message connects clearly and effectively with your target audience. With experience in bilingual Japanese-English customer support and customer success, I also help bridge communication between international businesses and Japanese clients, supporting smooth, professional, and trustworthy interactions across a variety of industries. I approach every project with reliability, clear communication, and a strong commitment to quality and client satisfaction. 💬Pricing For translation, localization, and proofreading projects, I typically work on a per-word basis. Rates vary depending on content complexity, industry, and turnaround time. Thank you for taking the time to review my profile. I look forward to the opportunity to collaborate—please feel free to reach out with any questions or project inquiries!