Jason L.
Mandarin/English Customer Service Manager, Zendesk Expert
I have > 10 years of experience in customer service in e-commerce, financial, and e-payment industry. I am experienced in omnichannel, including phone, chat, email and social media. I have > 5 years experience in managing team ranging from 8 to 80 team members. I have proven records on business and process improvement. I am familiar with WFM, QA and trainer's job as I have worn different hats as a CS Manager. I can speak English, Mandarin, Cantonese and Malay fluently. I have extensive experience in using Zendesk, along with other CRM such as Gorgias, Hubspot, etc.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.9k
Billed in all: $22,564$23k
$7.9k in the last 6 months
Across 12 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Chinese
Ranked by MRR among everyone on Upwork with the skill.
- #10Cantonese178 freelancers · 🇲🇾 #2Top 6%🇲🇾#2 of 29
- #14Mandarin Dialect236 freelancers · 🇲🇾 #3Top 6%🇲🇾#3 of 22
- #33Chinese746 freelancers · 🇲🇾 #2Top 4%🇲🇾#2 of 86
- #51Business with 10-99 Employees358 freelancers · 🇲🇾 #1Top 14%🇲🇾#1 of 1
- #76Live Interpretation900 freelancers · 🇲🇾 #2Top 8%🇲🇾#2 of 10
- #96Answered Ticket446 freelancers · 🇲🇾 #1Top 22%🇲🇾#1 of 1
- #263Communication Etiquette1,807 freelancers · 🇲🇾 #2Top 15%🇲🇾#2 of 4
- #1,003Zendesk5,908 freelancers · 🇲🇾 #2Top 17%🇲🇾#2 of 8