Sora G.

I help international businesses support Japanese customers and keep their day-to-day operations running smoothly. I’m a native Japanese speaker who grew up in the United States, giving me native-level cultural and professional fluency in both Japanese and English. I communicate naturally with Japanese customers while keeping international teams, suppliers, and stakeholders clearly informed in English. My experience includes: • Japanese and English customer support • Email and chat support • Complaints, cancellations, refunds, and urgent requests • Order and booking coordination • Supplier and vendor communication • Virtual assistance and administrative support • Japanese-English translation and localization • Travel planning and itinerary management • Online research, data entry, and documentation • Notion, Gmail, Google Workspace, WhatsApp, Canva, and AI tools As a Travel Operations Manager, I have supported more than 100 international customers while coordinating accommodations, transportation, activities, guides, payments, last-minute changes, and customer concerns. I also worked on Japanese-English localization for a Japanese AI and business-automation SaaS company, adapting website content, feature descriptions, interface text, system messages, and marketing copy for international audiences. I am reliable, detail-oriented, calm under pressure, and comfortable taking ownership of customer issues until they are resolved. My availability is extremely flexible, and I am generally available whenever support is needed—including Japanese business hours, evenings, busy periods, urgent situations, and weekends. If you need someone who understands both Japanese customers and international business communication, please send me a message.