Lukasz W.

I am an E-commerce Customer Care Specialist with several years of experience supporting online businesses, Shopify stores and international customers in Polish and English. My experience covers customer service, e-commerce administration, order support and customer communication, with additional expertise in Polish proofreading and content improvement. What I can help your business with: E-commerce Customer Care: Email, WhatsApp, chat and phone support Order Support: Customer inquiries, complaints, refunds, returns, replacements and post-purchase assistance Abandoned Cart Recovery: Calling customers who did not complete their purchases and helping recover sales Administrative Support: Following up on incomplete orders, delivery information, parcel collection and other daily tasks Polish Proofreading: Product descriptions, website content, promotional materials, UGC content, advertisements and customer service communication Content Improvement: Correcting grammar, spelling, punctuation and unnatural wording to make Polish content clear and natural Product Content: Proofreading and translating product descriptions and user guides from English to Polish E-commerce Operations: Supporting product listings and day-to-day Shopify store operations I have hands-on experience working with e-commerce businesses and Shopify-based stores, where I combine customer service skills with attention to detail and knowledge of the Polish market. In my previous and current roles, I have handled customer communication, refunds, complaints, abandoned-cart recovery and administrative tasks, while also proofreading product descriptions, promotional materials, UGC content, website content, product advertisements and customer-facing communication. I am a native Polish speaker with professional English skills and experience working with international teams and customers. I am organized, proactive and comfortable working independently while maintaining a high standard of customer service and content quality.