Becca H.

Hello ! I'm an experienced freelance professional specializing in customer care, telemarketing and call center operations management. With over 4 years' experience in these fields, I've acquired in-depth expertise in customer communication, telephone prospecting, qualified appointment setting and customer loyalty. Throughout my assignments, I've worked with French, German and international companies, delivering concrete results in lead generation, customer conversion and service process optimization. My background includes: Managing inbound and outbound calls in a multilingual environment Implementing successful cold calling campaigns in German and French Supporting customers in various sectors (e-commerce, energy, healthcare, digital services) Coaching and training sales teams in sales techniques and customer relations. My ability to adapt quickly, understand customer needs and propose customized solutions enables me to deliver a quality, results-oriented service. I place great importance on customer satisfaction, clear communication and professional rigor. If you're looking for a reliable, dynamic and performance-oriented collaborator, I'm ready to actively contribute to the success of your projects. Please do not hesitate to contact me to discuss your requirements. Rebecca H.