Diellëza B.

German at C2 level, plus a technical background most bilingual freelancers do not have: a B.A. in Interior Design, Civil Engineering studies, and real project work with German construction, procurement and renewable energy teams. That combination is why clients keep me long term. I do not only answer tickets or translate words. I understand the drawings, the specifications, the supplier terms and the deadlines behind them. HOW I CAN SUPPORT YOUR BUSINESS • German and English customer support: email, chat, phone, ticket handling • Procurement and supplier coordination: purchase orders, delivery schedules, sourcing, complaint handling • Project coordination and documentation for construction and renewable energy projects • Technical German to English translation: construction, architecture, energy, tenders, specifications, manuals • Executive and virtual assistance: CRM updates, order tracking, reporting, calendar and inbox management • Interior design and space planning with ArchiCAD and SketchUp WHERE I HAVE DONE THIS • DHL, Customer Experience Specialist for the DACH market. Five years of high volume German customer support by phone, email and chat, solution oriented and retention focused. • Gepps Food GmbH, Germany, Einkaufsmanagerin. Supplier communication, purchase orders, delivery schedules, international sourcing, discrepancy resolution, Microsoft Dynamics 365 Business Central. • Ossler Solar, Germany, Project Coordination for solar and battery storage. Site assessment, coordination with grid operators, engineers and municipalities, review of land registry and structural documentation. • Myonecar, Germany, German-speaking virtual assistant. Bookings, customer enquiries and complaints in German, customer records and internal translations. • Nine years of teaching German and English, with more than 100 students taken from A1 to C2. EDUCATION B.A. Interior Design, B.A. English with German, Civil Engineering and Infrastructure in progress, M.A. German Studies in progress. LANGUAGES German C2, English C2, Albanian native. I reply within a few hours, I work independently once I know your process, and I am available more than 30 hours per week for long term and contract to hire roles. Tell me what you are working on and I will tell you honestly whether I am the right person for it.