Esraa O.

I'm a customer service professional with over 4 years of experience delivering fast, accurate, and friendly support across voice, live chat, and email channels. I've supported two major accounts at Teleperformance: Western Union, where I resolved high-volume transaction and account inquiries, and TrainPal, where I handled live chat and email support for a UK-based train ticketing platform for two years. I'm skilled at de-escalating frustrated customers, solving problems quickly, and keeping response and resolution times low without sacrificing quality. I'm comfortable working independently, managing multiple conversations at once, and adapting to different tools and workflows, including CRMs, ticketing systems, and internal knowledge bases. Whether you need someone to handle overflow support, manage your inbox, run live chat during peak hours, or represent your brand with professionalism and patience, I'm ready to jump in and deliver results your customers will notice. Let's talk about how I can support your team.