TongTong L.

Hello! I’m TongTong Li, a dedicated professional with expertise in education, e-commerce, data analysis, and social work. My diverse background enables me to provide well-rounded solutions that blend customer engagement, technical skills, and interpersonal expertise. 🔹 Multilingual Advantage I am fluent in Mandarin, Cantonese, and English, allowing me to seamlessly communicate with international clients and businesses. Whether in customer engagement, market research, or educational consulting, my multilingual skills help bridge cultural and language gaps for more effective collaboration. 🔹 Education & Course Promotion I have hands-on experience in promoting educational programs and engaging students and parents. As a Chinese Reading Teacher, I effectively communicated with parents about student progress, leading to increased enrollment and retention. My ability to build relationships and explain complex concepts clearly ensures that students and parents feel supported throughout their learning journey. For example, when I handle a parent who is skeptical about my courses, I will provide data-driven explanations, showcase past student results, and offer a trial lesson to let them experience the quality firsthand. If they are still unsure, I personalize my approach based on their child’s needs, demonstrating how we can address their concerns. 🔹 Data Analysis, Research & Excel Expertise As a research assistant at the Chinese Academy of Social Sciences, I played a pivotal role in Professor Shenglei Pi's project, focusing on the Belt and Road Initiative's impact on neighboring countries. My responsibilities encompassed assisting the project lead in data collection, processing, and analysis. Through systematic literature reviews and meticulous data analysis, I contributed to establishing a robust theoretical foundation. Moreover, I coordinated with institutions, organized on-site visits, and showcased strong organizational and communication skills. This multifaceted experience not only deepened my understanding of international relations and geopolitics but also strengthened my ability to address complex issues. I worked extensively with Excel (Functions and Macros ), R, Python, SQL to process, analyze, and visualize large datasets. My expertise includes: ✔ Data processing & cleaning ✔ Data visualization & reporting ✔ Trend analysis & business insights (statistical analysis, predictive modeling) 🔹 AI & Language Model Expertise I have hands-on experience in fine-tuning large language models (LLMs) and training AI to perform specialized linguistic tasks. One of my key projects involved developing an AI model to convert modern Chinese text into Classical Chinese, requiring deep knowledge of natural language processing (NLP), linguistic patterns, and data training techniques. My proficiency in Python, R, and MySQL allows me to work with AI datasets, optimize model accuracy, and explore innovative AI applications. 🔹 E-commerce & Customer Engagement With experience in e-commerce operations and digital marketing, I have successfully led product promotions and customer engagement campaigns on platforms like TikTok Shop UK. I specialize in understanding customer behavior, analyzing data-driven insights, and optimizing engagement strategies—skills that directly translate into managing customer relationships in various industries. 🔹 Social Work & Interpersonal Skills My background in social work has equipped me with exceptional interpersonal, problem-solving, and communication skills. I have worked with diverse individuals, helping them access resources while fostering meaningful connections. These experiences enable me to build trust, actively listen, and provide tailored solutions—whether in customer support, education, or consulting. 🔹 Passion & Long-Term Career Goals I am passionate about helping others, solving problems, and continuous learning. My long-term goal is to pursue a Master of Social Work at the University of Auckland, where I can further develop my skills in community support and advocacy. Every project I take on helps me grow professionally while making a meaningful impact on individuals and businesses. 💡 Let’s work together to create innovative solutions and meaningful connections! Feel free to reach out—I'm excited to collaborate.