Valeria A.

Based in Madrid, Spain (CET) — I'm a Virtual Assistant and Customer Success specialist helping business owners save time, retain clients, and grow revenue through B2B sales, CRM management, and consultative closing. Results I've delivered: • Closed new HORECA accounts and negotiated terms, increasing market penetration by 18% and maintaining an 85% client retention rate • Closed new memberships and handled pricing objections, driving a 14% increase in coworking affiliations • Grew a social media account by 15% in 5 months through consistent community engagement How I can help you: Executive assistance, calendar & inbox management, CRM management, lead generation, appointment setting, client onboarding & support, event coordination, data entry, and Spanish ↔ Italian translation. Tools: Slack, Calendly, Google Workspace, HubSpot. Why work with me: 5+ years closing deals and managing client relationships across wine distribution, hospitality, and coworking — sharpened in 2024 with specialized training in high-ticket consultative sales. I'm proactive, discreet, and take ownership of client relationships, not just tasks. "Strong attention to detail and professionalism... she showed initiative in identifying issues I hadn't noticed myself." — Former client. Currently living and working from Madrid, Spain — my Upwork profile verification reflects my Venezuelan nationality. Let’s work together!