Marvin V.

Experienced professional in customer service, quality analysis, and technical support within multilingual environments (Spanish, English, and Portuguese). Proven experience in quality assurance, compliance evaluation, data analysis, performance monitoring, reporting, coaching, and process improvement. Strong ability to identify trends, recurring errors, and performance gaps while collaborating with Operations and Training teams to improve quality standards and operational performance. Academic background in Theology and Philosophy, with strong communication, analytical thinking, and intercultural adaptability skills. Proven experience in sales, pastoral leadership, and user support in international contexts.