Farwa Q.
Filing and Customer Support Specialist
I am a Nonprofit Formation, Filing, and Customer Support Specialist with hands-on experience supporting U.S.-based nonprofit clients through state and federal formation processes, document preparation, compliance support, and customer communication. I have worked in the nonprofit space for over four years where I manage and support filings related to Articles of Incorporation, EIN applications, Form 1023 preparation, state-level compliance, reinstatement of delinquent or revoked nonprofits, and complex filing matters across states including California, Delaware, Ohio, Nevada, and Texas. My work involves careful document review, accurate data handling, client communication, staff training, workflow organization, and timely resolution of filing issues. Alongside nonprofit formation, I have strong experience in customer success and virtual support. I have handled email support, customer inquiries, support calls, CRM/contact management, Trello task coordination, Google Workspace, Google Calendar, Google Drive, spreadsheets, ActiveCampaign, and day-to-day administrative operations for remote teams. As a Brown University Research Fellow, PhD researcher in Linguistics, and published academic writer, I bring a distinctive advantage to my professional work: strong analytical thinking, precise communication, attention to detail, research accuracy, and the ability to explain complex processes clearly to clients, teams, and stakeholders. I can help with: • Nonprofit formation and filing support • Articles of Incorporation and EIN-related support • 501(c)(3) / Form 1023 document assistance • State compliance tracking and filing coordination • Reinstatement support for delinquent or revoked nonprofits • Email and customer support • CRM and contact list management • Administrative and virtual assistance • Document organization, proofreading, and workflow management • Research, writing, and content support I am reliable, detail-oriented, and experienced in handling sensitive documents, client communication, and deadline-based filing work. My goal is to help businesses, nonprofit founders, and remote teams stay organized, compliant, and professionally supported.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $426
Billed in all: $16,163$16k
$426 in the last 6 months
Across 94 contracts
Earnings, last 30 days
Skill rankings: Top 24% in Discourse
Ranked by MRR among everyone on Upwork with the skill.
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