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Farwa Q.

Farwa Q.

Filing and Customer Support Specialist

I am a Nonprofit Formation, Filing, and Customer Support Specialist with hands-on experience supporting U.S.-based nonprofit clients through state and federal formation processes, document preparation, compliance support, and customer communication. I have worked in the nonprofit space for over four years where I manage and support filings related to Articles of Incorporation, EIN applications, Form 1023 preparation, state-level compliance, reinstatement of delinquent or revoked nonprofits, and complex filing matters across states including California, Delaware, Ohio, Nevada, and Texas. My work involves careful document review, accurate data handling, client communication, staff training, workflow organization, and timely resolution of filing issues. Alongside nonprofit formation, I have strong experience in customer success and virtual support. I have handled email support, customer inquiries, support calls, CRM/contact management, Trello task coordination, Google Workspace, Google Calendar, Google Drive, spreadsheets, ActiveCampaign, and day-to-day administrative operations for remote teams. As a Brown University Research Fellow, PhD researcher in Linguistics, and published academic writer, I bring a distinctive advantage to my professional work: strong analytical thinking, precise communication, attention to detail, research accuracy, and the ability to explain complex processes clearly to clients, teams, and stakeholders. I can help with: • Nonprofit formation and filing support • Articles of Incorporation and EIN-related support • 501(c)(3) / Form 1023 document assistance • State compliance tracking and filing coordination • Reinstatement support for delinquent or revoked nonprofits • Email and customer support • CRM and contact list management • Administrative and virtual assistance • Document organization, proofreading, and workflow management • Research, writing, and content support I am reliable, detail-oriented, and experienced in handling sensitive documents, client communication, and deadline-based filing work. My goal is to help businesses, nonprofit founders, and remote teams stay organized, compliant, and professionally supported.

🇵🇰Lahore, Pakistan$30/hr100% JSS4.77 (58)Since Feb 2013

Earnings and projects

MRR
$71

Last 6 months ÷ 6

World#143,355 / 412k
🇵🇰Country#20,620 / 52.9k
Revenue, last 30 days
$430

Last 6 months: $426

World#66,647 / 412k
🇵🇰Country#8,457 / 52.9k
Total earnings
$16k

Billed in all: $16k

World#159,893 / 412k
🇵🇰Country#16,273 / 52.9k
Per project
$184

$426 in the last 6 months

World#270,497 / 412k
🇵🇰Country#34,973 / 52.9k
Projects, last 6 months
1
100% fixed0% hourly
World#128,092 / 412k
🇵🇰Country#22,564 / 52.9k
Projects in all
85

Across 94 contracts

90% fixed10% hourly
World#34,169 / 412k
🇵🇰Country#5,154 / 52.9k

Earnings, last 30 days

$16.2k+$430 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$15,500$15,750$16,000$16,250Oct 8Oct 23Nov 7

Skill rankings: Top 24% in Discourse

Ranked by MRR among everyone on Upwork with the skill.

  1. #8Discourse33 freelancers · 🇵🇰 #1Top 24%
  2. #55English to Urdu Translation168 freelancers · 🇵🇰 #48Top 33%
  3. #171Linguistics475 freelancers · 🇵🇰 #4Top 36%
  4. #218Research Proposals705 freelancers · 🇵🇰 #77Top 31%
  5. #353Qualitative Research1,057 freelancers · 🇵🇰 #52Top 33%
  6. #537Research Methods1,716 freelancers · 🇵🇰 #88Top 31%
  7. #862Academic Writing3,347 freelancers · 🇵🇰 #178Top 26%
  8. #1,479Ghostwriting5,395 freelancers · 🇵🇰 #168Top 27%