John R. C.

Multi-Lingual Translator and Customer Service Representative You understand the importance of quality customer support, and so do I. I am pro-active and have an entrepreneurial spirit. I always work on turning your customers into fans. I love a good challenge or crisis, because I love finding ingenious solutions to tough problems. Below I have cropped part of my CV to give you a usefull overview. Wasabi, Customer service and fulfillment, VA - order management - shipping parts & replacements - supplier communications - zendesk optimizations - customer retention - building on an existing knowledgebase Miaustore, , Europe & USA operations Customer Support & Sales -order management -shipping repairs & gifts - logging FAQ - Supply chain optimization suggestions Essence of Argan, Europe & USA operations Customer Support & Sales -assist customers with their purchase -upselling -cold calling potential customers - customer retention - outlining best practices for colleagues - transcribing colleague conversations for quality assurance - coaching team-mates TG Media Consolidator, Paramaribo, Suriname Account Management -R&D in advertising technology -Customer account management - Advertising campaign sales - Logistics for on-site advertising - Marketing research for customers Atos - Telenamic, Telenamic Call center Suriname IT Helpdesk agent - Solving customer IT problems - Ticketing the call and issue - Dispatching the ticket if necessary - Documenting Frequent IT issues Pactera - Microsoft - AI speech to text training through transcription - Team leader - hiring, coaching & correcting a team of 15+ Other Positions - Freelance translations (EN-NL), (PT-EN) ;Cyber Cafe Office Manager - Junior Camera crew member ; Bartender / Server EDUCATION College of Hospitality & Tourism (AHLA), SCHT, Suriname — 4th year Bachelor’s study 2009- 2013 -Sales and Marketing in the Hospitality industry - with HONORS -Quality Customer Care -Certificate Food and Beverage Service -Planning and Control of F&B operations -Management of Food and Beverage of Operations -Housekeeping Management -Managing Front Office Operations -Basic Hotel and Restaurant Accounting -Security and Loss Prevention Management -Hospitality Operations -Hospitality Facilities Management and Design ADEK University, Paramaribo Suriname — Law 2003 -2006 -Certificate for completion of first year (Preparatory year) -Studied for two more years and stopped High School, Suriname & Brazil 1997 -2002 Started my high school in Brazil ( Escola Americana de Brasilia) And finished my last year (12th grade) in Suriname (American Cooperative school) PROJECTS & CERTIFICATES -Telesur Hackathon -PC & peripheral repair -Agro-Tourism