Elia N.

Passionate about bridging language and technology, I am a Multilingual Customer Support and SaaS Specialist with 8+ years of experience providing expert technical support and translation for global clients. I excel at resolving complex issues across live chat, email, and helpdesk systems while delivering exceptional customer satisfaction. Fluent in Italian (Native), French (Native), English (Business), and Spanish (Intermediate). I help SaaS companies provide world-class, multilingual support that boosts user retention and reduces churn. Core Expertise & Achievements: Multilingual Customer Support: Provided live chat and email support for SaaS platforms, troubleshooting HTML, JavaScript, and account issues, improving customer retention, and maintaining a +95% satisfaction score. Technical Tools Proficiency: Expert user of Zendesk, HelpShift, Crisp, MS Rave, Slack, and Notion for efficient ticket management and team collaboration. Translation & Localization: 10+ years of professional translation and proofreading for tech, e-commerce, medical, and legal documents (EN↔IT/FR), ensuring brand voice and cultural accuracy for clients like TransPerfect and Wagner Consulting. Luxury & Retail CX: Managed high-touch customer inquiries for luxury retail brands via email and phone, focusing on order accuracy, returns, and brand reputation. Languages: Italian (Native), French (Native), English (Business), Spanish (Intermediate), Japanese (Basic), German (Basic) Technical Skills: Zendesk, HelpShift, Crisp, MS Rave, HTML, JavaScript, SDL Trados, Notion, Slack, Zapier