Erika R.

Top Rated freelancer specializing in Customer Support Leadership, Customer Experience, AI Voice Training, Voice Over, Narration, Dubbing, Translation, Localization, Transcription, Audio & Video Editing, Sound Engineering, and Digital Content Production. With 10+ years of professional experience, I combine customer support expertise, language skills, professional audio knowledge, and AI-related experience to help companies improve processes, communicate with customers effectively, and deliver high-quality results. My customer support background includes Support Lead experience, handling customer escalations, improving workflows, creating SOPs, optimizing support processes, and working with platforms such as Zendesk, Intercom, Freshdesk, and Gorgias. I have experience with billing support, refunds, disputes, payment-related requests, customer communication, and creating response workflows to improve efficiency and consistency. I also have extensive experience in translation, transcription, and localization, providing accurate and natural content in English, Portuguese, and Spanish. I focus on maintaining meaning, cultural relevance, and a natural tone for each target audience. In addition, I have a professional background in sound engineering and audio production, with experience in voice-over, dubbing, narration, AI voice training, podcast production, audio editing, mixing, and mastering. I work with professional recording equipment to deliver clear, consistent, production-ready audio for media and AI-related projects. My unique combination of customer experience, technology, language, and audio skills allows me to support a wide range of projects requiring communication, attention to detail, creativity, and reliability. Available for both short-term projects and long-term collaborations.