Catruc L.

Clinical Psychologist, Integrative Psychotherapist & Multilingual Operations Specialist (FR / EN / RU) Strengths & Core Skills - Psychology & Behavioral Expertise: Clinical assessment, integrative psychotherapy (in advanced training), and ongoing specialization in forensic psychology and psychological assessment expertise. Skilled in active listening, crisis management, and emotional stability under pressure. - Over 10 years of experience across Quality Assurance, B2B/B2C Sales, Account Management, and Customer Experience optimization, also experience with SaaS, in technical environment. Proven track record in root-cause analysis, workflow auditing, and managing sensitive client interactions. - Technical Competencies: Hands-on experience with platform operations, payment flow reconciliation, and log investigation - Multilingual Execution: Professional fluency in English, French, Russian, and native Romanian. Education & Training - Psychological/Judicial Expertise Training – Institute of Judicial Psychology (In Progress) - Integrative Psychotherapy Training – Erskine School / API - Master's in Clinical Psychology & Master's in Forensic Psychology – Bachelor's in Psychology