Angelica Mariela C.

If you're looking for someone who can manage your online community, represent your brand with care, and keep your customers happy across languages and platforms, you're in the right place. I'm a Social Media and Community Manager with over a decade of experience working with global brands and diverse audiences. Most recently I led the social engagement team at Upwork -yes, this very same platform!- overseeing community moderation, customer support, crisis communications, and engagement strategy across Meta, X, TikTok, LinkedIn and YouTube. Here's what I bring to your project: ✅ Community & Engagement: I build and nurture active online communities, moderate with consistency, and engage audiences in a way that feels genuine and on-brand. I've helped grow a Facebook audience from 16k to 1 million followers over 8 years. ✅ Social Media Strategy: I develop strategies grounded in data, deliver regular performance reports, and continuously refine what's working. I've collaborated directly with leadership to align social media efforts with broader business goals. ✅ Customer Support & Experience: I understand that every interaction is a chance to build trust. I handle customer inquiries, escalations, and crisis situations with professionalism and empathy, always keeping the customer experience at the center. ✅ Bilingual (EN/ES): I work fluently in English and Spanish, which means your brand voice stays consistent across both languages. I'm also proficient in Italian and French. I'm equally comfortable with short-term projects and long-term collaborations, and I adapt quickly to new tools, platforms, and workflows. Let's talk about how I can support your community and social media goals! Also, I'm a dog person. 😉🐶