Alagunellai K.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I’m a Microsoft Dynamics 365 Solution Architect with 14+ years of hands-on IT experience, delivering end-to-end implementations, customizations, integrations, and upgrades across Dynamics CRM / Dynamics 365 platforms. I’ve worked extensively with Sales, Customer Service, Marketing, Field Service, and Project Operations, translating complex business requirements into scalable, production-ready solutions. I’m strong on both sides—architecture and hands-on delivery—from design and estimation to development and go-live support. Alongside Dynamics 365, I’ve designed and delivered custom AI-powered solutions, including: Customer Support Voice AI Agent – automated inbound/outbound support with speech-to-text, intent detection, and CRM integration Knowledge AI Agent – intelligent knowledge retrieval from documents, FAQs, and enterprise systems Executive AI Agent (Jarvis-style) – decision-support assistant for leadership dashboards, insights, and summaries My technical stack includes Dynamics 365 customization, plugins, JavaScript, workflows, REST/WCF services, .NET (C#, ASP.NET), and deep experience with Power Platform, MSBI, SSIS, SSRS, Power BI, and ERP / third-party integrations. I’ve also led CRM upgrades (2011 → D365), ADFS configuration, and large-scale data migrations. Clients value me for clean architecture, clear communication, and solutions that actually scale—not just demos. Core Skills Dynamics 365 (Sales, Customer Service, Marketing, Field Service, Project Operations) Power Platform & Solution Architecture Custom AI Agents (Voice, Knowledge, Executive Assistants) CRM Customization, Plugins, Workflows, JavaScript REST / WCF Services, .NET, C#, ASP.NET Data Migration, SSIS, Scribe, SSRS, Power BI ERP, SharePoint & Third-Party Integrations CRM Upgrades & ADFS Configuration Certifications PL-600: Power Platform Solution Architect MB-240: Dynamics 365 Field Service Functional Consultant MB-200: Power Platform + Dynamics 365 Core Microsoft Certified Specialist – Dynamics CRM Customization & Configuration