Guilherme M.

🚀 Rockstar Customer Service & Automation Specialist | Zapier Expert | Canva Designer with Legal Assistant Experience With over six years of experience in Customer Service and Community Management, alongside two years of Team Management, I bring a well-rounded skill set to any project. I excel at delivering top-tier service, building automation systems, conducting market research, and designing visually compelling content. My goal is to help your business grow and improve its operational efficiency. I am also a Legal Assistant, assisting law firms in the US, relieving the attorneys and paralegals of the time-consuming tasks and allowing them to focus on more time-sensitive and important tasks, ensuring their clients are well-taken care of and have their justice served. I’m fluent in English (American Accent), a quick learner, and thrive in team environments and independent roles. Whether it's managing customer inquiries, building process automation, or designing engaging visuals, I deliver results with precision and professionalism. 💼 Core Skills & Expertise 🛠️ Customer Service & Community Management 🛠️ Platforms: Zendesk, Intercom, Freshdesk, Facebook Business Suite ✅ Dispute resolution, refunds, and reshipment 💬 Live Chat, Email Support, and Social Media Management 👥 Team leadership and collaborative problem-solving 📈 Training and mentoring customer service teams 🛍️ Shopify & E-commerce 🏪 Store setup, theme customization, and general store management 📦 Order management, discount creation, app/extension integration 🤖 Automation & Workflow Optimization ⚙️ Zapier automation building for streamlined workflows 🔗 Integration of apps and tools to enhance team efficiency 🔄 Creating customized workflows for repetitive tasks 🎨 Design & Content Creation 🖌️ Canva designs for social media, marketing materials, and branding ✨ Creating visually appealing and engaging content to elevate business presence 📊 Market Research & Analysis 🔍 Conducting in-depth market research to inform business strategy 📊 Analyzing trends, competitors, and consumer behavior to drive decision-making 💡 Delivering insights that enhance product offerings and customer engagement 🛠️ Technical Skills & Tools ✅ Zendesk, Intercom, Freshdesk (Live Chat, Ticketing, Automation) ✅ Shopify (Store Setup, Theme Customization) ✅ Facebook Business Suite ✅ Zapier (Automation Building) ✅ Canva (Designing) ✅ Market Research (Data Gathering & Analysis) ✅ Apps/Extensions for improved operational efficiency ⚖️ Legal Assistant ✅ Case Intake in Portuguese and English (phone calls) ✅ Matter Onboarding and Follow Up ✅ Portuguese - English Interpretation Calls between Attorneys and Clients ✅Content and Document Translation (Portuguese) ✅Scheduling Tasks 🌍 Languages English: Fluent (C1, American Accent) Portuguese: Native Spanish: Proficient (B2-C1) I am here to support your business growth, whether you need an automation expert, a skilled customer service manager, or a creative designer. Let’s work together to make your team the best it can be! ✨