Mohamed A.

Experienced and multilingual Support Engineer with over 5 years of expertise providing Tier 1 & Tier 2 technical support for Microsoft Office 365 technologies through multiple vendors, supporting various departments and infrastructures. Adept at troubleshooting, incident management, ticket resolution, and customer satisfaction delivery. Skilled in handling Exchange, Outlook, Teams, SharePoint, OneDrive, Azure and Commerce platform issues across cloud-based environments. Offers a unique blend of technical and language expertise, with strong capabilities in web development, AI interest, and cross-functional collaboration. Fluent in Arabic, German, and English.