Linda H.

WORK EXPERIENCE Human Resources Associate/Evelyn Partners Services Limited - London 09/2023 - 10/2025 • Lead end-to-end onboarding/offboarding for employees, ensuring compliance with local labour laws. • Prepare and audit employment contracts, termination orders, and job descriptions, reducing processing times. • Own SMCR checks and regulatory screenings for new hires, maintaining 100% accuracy. • Resolving 20+ daily employee queries via ServiceNow (benefits, leavers, payroll). • Maintain NetSuite records (personal data, annual leave, payroll, working patterns) and collaborate with IT to resolve system errors, improving data accuracy. • Redesigned secondment SOPs, reducing ambiguities and enhancing team efficiency. • Administer employee benefits programs, liaising with external providers to streamlineenrollment. • Assist in performance review processes, tracking completion and ensuring participation. •Generating HR reports Human Resources Administrator / Evergreen Marine (UK) Ltd- London 02/2022 - 01/2023 • Submitting precise tonnage tax declarations, ensuring zero penalties. • Spearheaded ADP migration, resolving 50+ beta-system issues with engineering teams. • Managed cadet recruitment, including interviews, sea-time coordination, and onboarding. Amazon UK / RCO investigation Specialist - London 07/2020 - 10/2021 • Responsible for examining seller identity verification on behalf of the Registration & Compliance Department. • Ensuring sellers' identity and business documentation meets the standard required to open a seller account on the platform. • Investigating seller activity and ascertaining issues flagged with their account suspension. Liaising closely with sellers, dealing with their queries and resolving their account matters. • Meeting all individual metrics set by the department. • Completing all processes with zero defects or errors in 2021. • Consistent high performance within my team of 15-20. • Recommended to participate in external projects within the company • Providing feedback to management on internal system and SOP. • Appointed to complete my team's Weekly CN SIV Huddle SOP update. • CTPS Monthly Newsletter member - involving myself with the monthly internal newsletter. Writing original articles to help develop interesting content. • Buddy Program - Sharing insight and knowledge to help new employees assimilate to their role, achieving a 10 out of 10 rating from my buddy. Student. com / International Booking Consultant - London 11/2018 – 11/2019 • Complying with SOP and meeting the booking team Service Level Agreement, including number of contact attempts and prompt response time to students. • Responding to inbound calls, emails and live chat messages from students and landlords. • Contacting and progressing every lead to maximise sales opportunities through phone, email and live chat. • Liaising with customers to understand their needs and empower them to make a purchasing decision. • Building strong customer rapport through high quality written and oral communication and demonstrating excellent product knowledge. • Managing the booking process and providing all service options available for students. • Completing all required administration and recording of sales through CRM system and all internal systems. • Building strong relationships with team, providing flexible and prompt support at all times. • Carefully considering all details, terms and conditions of every property on behalf of students. • Sound understanding of property particulars, contracts, pricing and deposit. Nexus Holidays / Travel Consultant. Graphic Designer - London 04/2018 – 11/2018 • Delivering excellent customer service, handling all client or agent enquiries. • Liaising with the China branch and other agents around UK and Europe. • Producing online marketing materials for Europe and UK branches. • Creating social media marketing. • Processing airline and hotel reservations. • Processing visas for various countries. • Handling complaints professionally and effectively. • Building and maintaining client and agent relationships. • Helping clients plan and organise their full travel itineraries. • Listening and understanding client and agent requirements. • Maintaining detailed date and client records Coordinator / Formosa TV and Government - Taiwan 04/2017 – 10/2017 • Representing Formosa TV in Environmental Protection Administration,Executive Yuan. • Liaising between Formosa TV and the government, completing all necessary tasks. • Advocating relevant police on behalf of the government of Taiwan. • Responsible for creative marketing initiatives. • Organising policy press conferences. 07 / 2014 - 09 / 2014 Internship Gala Television Corporation - Taiwan 09 / 2013 - 07 / 2014 Part time : Starbucks Coffee Company - Taiwan