Eliasaph J.

With over seven years of experience, I’ve built a strong foundation in customer service, sales, interpretation, and executive support, serving clients across healthcare, retail, and tech industries. I’m a certified translator (ATA) and a trained interpreter, fluent in English, French, and Haitian Creole. I have a proven ability to connect with diverse audiences and deliver exceptional experiences across platforms. Since transitioning into remote freelance work, I’ve supported multiple organizations with empathy, precision, and cultural sensitivity, always striving to turn challenging moments into positive, long-lasting impressions. 🔹 What I Bring to the Table: ✔️ Multilingual Support Fluent in English, French, and Haitian Creole with professional experience in simultaneous and consecutive interpretation. I’ve worked with Cyracom, Propio, and Future Group, delivering real-time medical interpreting in high-stakes settings (ER, mental health, telehealth). ✔️ Omnichannel Customer Service Proven experience handling Live Chat, Email, Phone, and Ticket Support, whether assisting retail customers at Bath & Body Works or patients navigating healthcare systems. ✔️ Sales & Lead Conversion Confident in inbound/outbound sales, upselling, converting leads, and building trust through value-driven conversations. ✔️ Healthcare Compliance & Sensitivity I am certified in Medical Terminology, HIPAA, and Healthcare Interpretation. I handle sensitive medical conversations with care, confidentiality, and cultural understanding. ✔️ Technical & Product Support Experienced with troubleshooting, resolving technical issues, and working with ticketing systems. I approach every problem with patience and clarity. ✔️ Virtual Assistance & Executive Support Skilled in managing calendars, inboxes, onboarding, documentation, and team communication using tools like Google Workspace, Notion, Microsoft Office, Slack, and more. 💼 Clients & Companies I've Worked With: 1- Cyracom – Medical interpretation for hospitals and clinics 2- Propio Language Services – Real-time interpretation via phone and video 3- Future Group – On-demand healthcare support for telemedicine providers 4- Bath & Body Works – Retail customer service via phone, chat, and email 5- Various healthcare providers and startups: Admin support, onboarding, interpretation, and more 📌 Available for: • Full-time and part-time roles • Customer support, sales, admin & interpretation • E-commerce, healthcare, SaaS, and startups 💡 WHY WORK WITH ME? 💡 I blend professionalism, empathy, and multilingual expertise to deliver exceptional service that reflects your brand’s values. Whether supporting a medical call, closing a sale, or assisting an executive team remotely, I strive to build relationships, solve problems efficiently, and leave every client satisfied. Let’s work together to create support systems that scale, build trust, and drive real impact. I’m ready to help your team grow.