Laercio F.

Hi! My name is Laercio, and I'm a Brazilian professional currently living in Spain. I'm fluent in English, having studied the language for six years and used it as my primary means of communication while living abroad. For the past six years, I worked at Newmile as a Shift Leader. In this role, I led a team of 10 agents, trained new staff, managed daily operations, and provided high-level support to mobile app users—ensuring smooth communication and excellent service. Before that, I spent over two years working on Upwork as a Customer Service Representative. During this time, I gained experience supporting clients across various industries, using tools such as Zendesk, Shopify, and Live Chat. I also handled email inquiries and responded to social media comments on platforms like Facebook and Instagram. My goal as a freelancer is to build long-term, mutually beneficial relationships with clients who value quality, reliability, and integrity. Feel free to reach out if you need any additional information or would like me to take a skills test to demonstrate my expertise. I look forward to working with you!